When the HP printer’s error message pops up on Windows or MAC, it means that the printer has been turned off or is not properly connected to the computer by Wi-Fi/cable. Also, check the printer paper and ink levels to ensure that your HP printer is not jammed. You will receive effective solutions to this problem by using the HP Chat process. Chat with top-notch technicians who are always available to help. You will get the answer to all your questions about the HP printer in error state within a few minutes.
To Fix HP Printer in Error State Problem
Let’s take a moment to reflect on the following lines, which are all you need to do to fix an HP printer that is experiencing an error. There are many options available to you. Keep your eyes on the prize and don’t wander.
Method 1: Disable the Use Printer Offline
- Open Control Panel on your personal computer. It is possible to do this by opening the Run dialog box (press Windows + R) and then typing Control Panel. Hit Enter.
- Open the Control Panel, double-click on Devices and Printers.
- Right-click on your HP printer and choose Use Printer Online from the drop-down menu. Make sure you deselect the Use Printer in the Offline option from the list.
These steps will help you disable offline mode for printers in Windows 10 and other Windows versions. If the HP printer is still in error, then you can switch to default mode.
Method 2 – Set your printer to be the default device
For Windows 10 PC
- Select Run from the expanded menu.
- Enter the Control Pane.
- After the Control Panel window has opened, locate your HP printer.
- Select the HP printer, and then click on the Set as default printer button.
For Windows 8 PC
- Use the Windows + R keys to combine.
- After the Run dialog box opens, type Control Panel into the field and hit Enter.
- Click on Hardware and Sound to view Devices and Printers.
- Locate your HP printer and right-click on it to select Set as the default printer.
- Check if the green tick appears or not on your HP printer. Reopen the Devices and Printers section if your tick does not appear.
Method 3 – Verify that Print Spooler services have been started and are set to Automatic
This is how to reset and verify the Print Spooler services.
- Follow the steps in Step to open the Run dialogue box.
- Type services.msc now and hit Enter
- Locate the Print Spooler and make sure it is listed under the Status
- Double-click on Print Spooler to open Print Spooler Properties.
- Please click the General
- Click Startup Type and click the tab next to it. Select Automatic from the drop-down menu.
- Click Apply and then click OK.
- Next, go to the Recovery tab make the following changes.
- For the first failure, set Restart the Service.
- For any second failure, set Restart the Service.
- You can choose to not take any action against subsequent failures.
- Change “Reset fail to count after” to 1 Day
- Set “Reset service after” time to 1 minute.
- Click Apply, and then click OK to save your settings.
Method 4 Clear the Print Spooler Files to Fix the HP Printer in an Error State
Print Spooler is a list of pending print jobs that failed to print, causing an error state problem. These are the steps to correct the error.
- Click on this PC menu to open the Local Disk(C).
- Now click Windows,>System32,>Spool, and then choose Printers.
- There will be several files under the PRINTERS section. Simply delete them all.
- Now follow this path – Local Disk(C drive)>Windows>System32>Spool>Drivers>W32x86.
- You will now need to delete all files from the W32x86 directory.
- Go back to Print Spooler and right-click on it. Select Restart.
Alternative Measures to Fix a Printer Error on HP
Method 1. Reinstall the printer driver
A printer driver that is outdated, incompatible, or faulty may also be a problem. This issue can be fixed by downloading the drivers from the original website. These are some possible steps.
Installation directly from your system
- Open the Devices and Printers
- Right-click the HP printer icon and click Remove printer.
- Now, close all windows.
- Go to Devices and Printers.
- Right-click the printer icon and select add a Printer.
- Follow the instructions on-screen to add your printer.
You can also download drivers from the HP website at 123.hp.com
- Navigate to the HP printer site.
- Click Download drivers.
- Type your HP printer model in the “Identify my Printer Section” box and click Submit.
- Click here to download the complete package
- Please follow the rest of the instructions to download the latest drivers.
- You might need to connect and disconnect the USB cable during the instructions.
- You can also download the HP Smart App to assist with the installation of the printer. Smart app is compatible with Windows 10, Windows 8, and any other Windows version, including Mac.
- After successful installation of drivers, you’ll see a green marking below your HP printer indicating that your printer is now online.
Method 2 – Ensure that your printer is properly connected to the computer
We recommend that you check the wires to determine the cause of the HP printer error. The problem is most likely caused by loose wires.
- Wireless printers should have their network lights working properly.
- To fix the problem, you can also restart the router.
- If you have a wired printer, unplug the cables and reconnect them to resolve the problem.
- Sometimes, a restart of the printer can also help to get your printer out of an error state.
The HP Printer is not working on Mac
Follow the step-by-step instructions if your printer is having trouble printing or is Air Print-enabled.
- If you have a wireless printer, then you can disconnect the cable from your printer. Turn off the printer.
- Download the most recent software update for Mac. It will automatically download the software for most printers as a part of these updates. So it is best to not install any software other than what your printer manufacturer has provided.
- Turn on the printer and wait for it to start. Connect your printer to Mac.
- Select Apple menu > System Preferences and then click Printers & scanners.
- Select your printer from the list.
Click + to the bottom of the list to find your printer. Next, choose the command “Add a printer/scanner”. This window will give you more options to locate and add printers.
Also Read: Connect HP Printer Via WPS Button
